Privacy Policy
Surrey Signature Spaces Limited is referred to in this policy as we, us, or our.
The person who is accessing our website and whose data is processed is referred to in this policy as
you and your.
​
1. INTRODUCTION:
At Surrey Signature Spaces, your privacy and the security of your personal data are of utmost
importance to us. We understand the significance of your privacy and your concerns about how your
personal data is used. Therefore, we deeply respect and value the privacy of all our website visitors
and ensure that any personal data collected is utilised in accordance with our Privacy & Cookie Policy
and as permitted by law.
​
Please read this Privacy & Cookie Policy carefully as it contains important information for you.
2. Information
2.1 Our Site is owned and operated by Surrey Signature Spaces Limited, a business structure that
is a limited company.
2.2 registered in England under company number 13694312.
2.3 Registered address: The Old Rectory, Church Street, Weybridge, Surrey, England, KT13 8DE.
The trading address is: Randalls Yard, Lyne Lane, Lyne, KT16 0AW.
2.4 VAT number: GB395158756.
2.6 Data Protection Officer: Joe Needham.
2.7 Email address: joe@surreysignaturespaces.co.uk.
2.8 Telephone number: 07563 389466 or 01932 555433.
3. What does this policy cover?
This Privacy & Cookie Policy specifically pertains to your use of our website. Please be aware that our
website may include links to third-party websites, over which we have no control and cannot
guarantee the protection and privacy of any personal data you may provide to them. We recommend
that you review the privacy policies of these third-party websites before sharing any information.
Furthermore, our policy details the use of cookies on our website.
4. Your personal data?
Personal data is defined by the Data Protection Act 2018 and the UK General Data Protection
Regulation (the “UK GDPR”) which is collectively known as, “the Data Protection Legislation” and
defines personal data as any information that relates to an identifiable individual, directly or
indirectly, through an identifier.​
Any information pertaining to an identified or recognisable individual is considered personal data,
and that person is referred to as the data subject. Your name, contact information, feedback, the
services you received, as well as less evident information such as identification numbers, electronic
location data, IP addresses, operating systems, and online identifiers, are all examples of the
information that could be included.
5. Your rights in relation to data
Under the Data Protection Legislation, you have the following rights, which you are able to make
requests without charge. They are as follows:
a) The right to access – this is the right to obtain from us confirmation of whether personal data
concerning you is being processed, and, where that is the case, access to that personal data
and various other information and/or rights about the personal data we hold about you.
b) The right to rectification – this is the right to obtain from us, without any undue delay, the
putting right of inaccurate personal data concerning you.
c) The right to erasure – this is the right for you to request, in certain circumstances, for us to
delete or otherwise dispose of any of your personal data relating to you.
d) The right to restrict – this means that you can request that, in certain circumstances, we
restrict (i.e., prevent) the processing of your personal data.
e) The right to data portability - this means that, in certain circumstances, if you have provided
personal data to us directly, we are using it with your consent or for the performance of a
contract, and that data is processed using automated means, you can ask us for a copy of
that personal data to re-use with another data controller.
f) The right to object – in certain circumstances, you can object to us using your personal data
for a particular purpose or purposes, such as direct marketing.
g) The right not to be subjected to automated decision-making – you have the right not to be
subject to a decision based solely on automated processing and profiling. We do not use your
personal data in this way.
h) The right to withdraw consent. This means that, if we are relying on your consent as the legal
basis for using your personal data, you are free to withdraw that consent at any time.
For more information about our use of your personal data or exercising your rights as outlined
above, please do not hesitate to contact us using the details provided in Clause 10.
Keeping your personal data accurate and up-to-date is crucial. If any of the personal data we hold
about you changes, kindly keep us informed as long as we have that data.
If you have any concerns regarding our use of your personal data, please do not hesitate to contact
us by using our details at the top of this Privacy Policy. We would like to resolve any issues internally;
we appreciate the opportunity to address your concerns directly.
6. What data is collected and how
We collect the following personal data from you: name, address, bank details and other information
that you may provide, that we may use in relation to processing your order.
When you use our website, certain information is collected automatically, such as your IP address,
the type of browser you are using and other non-personal data about your device, such as operating
system type or version, and display resolution.
If you choose to contact us via email, we may collect your name, your email address, and any other
information which you provide. For the purposes of the Data Protection Legislation, we are the data
controller responsible for such personal data.​
Under the Data Protection Legislation, we may use your information as it is necessary for the
purposes of our legitimate interests, as allowed under Article 6(1)(f) of the GDPR. The legitimate
interests are the proper operation and functionality of our website.
We may also use your personal information for marketing purposes, which may involve getting in
touch with you by phone, email, text message, or letter to share information, news, and offers about
our products/services, with your consent and/or where permitted by law. You will always have the
option to opt-out as we constantly work to completely uphold your rights and adhere to our
commitments under the Data Protection Legislation and the Privacy and Electronic Communications
(EC Directive) Regulations 2003.
7. Keeping your data secure
If any personal data is collected, it will be stored and processed securely and not for longer than
necessary for the original purpose of collection. We will always comply with our legal obligations and
protect your rights under Data Protection Legislation. More information on security can be found in
Clause 7.
We have stated above the personal data collected from you. However, please note that if you
contact us and we obtain your personal details from your email, we may use them to respond to your
email. The other technical data referred to above is necessary for the technical operation of our Site.
We will not share your personal data with any third parties for any purpose except for storage on
email or web hosting servers.
8. Transferring your data
We will only store your personal data in the UK. This means that it will be fully protected under the
Data Protection Legislation.
Protecting the security of personal data is a top priority for us. To achieve this, we implement the
following measures:
- Restricting access to personal data to authorised personnel, contractors, and third-party
agents who have a legitimate need to access it and ensuring they are bound by
confidentiality obligations.
- Establishing protocols for managing data breaches, including accidental or unlawful loss,
disclosure, alteration, or access to your personal data, and, where legally required, notifying
you and/or the Information Commissioner’s Office (where necessary).
9. Sharing your data with others
We will only share your personal data with third parties in the following circumstances:
i. In the event that we sell, transfer, or merge all or part of our business or assets, your
personal data may be transferred to a third party. We will take steps to ensure that your
privacy rights continue to be protected and respected in accordance with this Privacy &
Cookie Policy.
ii. In some limited circumstances, we may be required to disclose your personal data to the
government, law enforcement and regulatory bodies and agencies in order to comply with
our own legal and regulatory obligations.
Occasionally, it may be necessary to share data for statistical purposes.​
For hosting and data storage purposes, we may contract with third parties such as Wix of
https://www.wix.com/ or Daedalus, of www.daedalus-it.co.uk.
Any personal data that is transferred to a third party will be handled safely, securely, and in
accordance with your rights, our obligations, and the third party's legal obligations. We will take
reasonable steps to ensure that the information and data are anonymised before sharing it with any
third party.
10. How can I access my personal data?
You have the right to request details of any personal data that we hold about you, which is also
known as a "subject access request". Please contact us using the details provided at the top of this
Policy if you wish to make such a request.
All subject access requests should be made in writing and sent to the email or postal addresses
shown at the top of this Policy.
There is not normally any charge for a subject access request. If your request is ‘manifestly
unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover
our administrative costs in responding.
Upon receiving your subject access request, we will respond within one month. While we aim to
provide a complete response, including a copy of your personal data within this time, it may take up
to three months from the date of receiving your request if it is complex. We will keep you informed
of our progress.
11. About cookies
We use cookies to operate our website. A cookie is a small file that is sent by our web server to your
web browser, where it is stored. The cookie contains an identifier which is sent back to our server
each time your browser accesses our website. These cookies may be either persistent cookies,
which are stored until they are deleted, or session cookies, which expire when you close your
browser. While cookies generally do not hold personal data by which you can be identified, if we do
hold personal data about you (such as if you have subscribed to a service), the cookie may be linked
to that data.
We also use cookies for the following purposes - for authentication purposes, personalising the web
browsing experience, security, advertising, analysis, or as appropriate.
i. Our website may place the following cookies:
ï‚· Strictly necessary cookies: These are cookies that are required for the operation of our
website. They include, for example, cookies that enable you to log into secure areas of our
website, use a shopping facility or make use of e-billing services.
ï‚· Analytical/performance cookies: They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they are using it. This helps
us to improve the way our website works, for example, by ensuring that users are finding
what they are looking for easily.
ï‚· Functionality cookies: These are used to recognise you when you return to our website. This
enables us to personalise our content for you, greet you by name and remember your
preferences. By using the Website, you agree to our placement of functionality cookies.
ï‚· Targeting cookies: We may use these cookies to record your visit to our website, the pages
you have visited and the links you have followed. We may use this information to allow any
possible displayed advertising more relevant to your interests.
In addition to cookies used by us, our service providers may also use cookies, and those cookies may
also be stored in your browser when you visit our website.
We use Google Analytics. This uses cookies to gather data about how users use our website. This
data is used to create reports about that use. Further information about Google’s use of data may be
obtained from Google’s website.
In order to operate our website, we use Wix. Further information about this use, and the privacy
policy for this service provider, may be found on their website at www.wix.com
You can typically prevent the download and deletion of cookies in your browser. The process for
doing so may vary by browser, so please consult your browser providers website for instructions.
Please note that if you block or delete cookies, it may negatively affect your ability to access our
website and services. This could result in limited access to our websites features or a complete
inability to access our services.
12. This privacy & cookie policy
We may change, update and amend this Privacy & Cookie Policy from time to time. This may be
necessary, for example, if the law changes, or if we change our business in a way that affects
personal data protection.
Any changes will be immediately posted on our website, and you will be deemed to have accepted
the terms of the Privacy & Cookie Policy on your first use of our website following the changes. We
recommend that you check this page regularly to keep up to date. This Privacy & Cookie Policy was
last updated on 13 th August 2024.